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Evidence Guide: CHCYTH012 - Manage service response to young people in crisis

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCYTH012 - Manage service response to young people in crisis

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement a framework for preventing crisis situations

  1. Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context
  2. Establish appropriate resources and mechanisms to assist workers to deal with crisis situations
  3. Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel
  4. Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility
  5. Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations
Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish appropriate resources and mechanisms to assist workers to deal with crisis situations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support staff in responding to a crisis

  1. Establish appropriate protocols for managing potential and actual crisis situations
  2. Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel
  3. Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints
  4. Allocate resources for prompt and effective response to crisis situations
  5. Provide appropriate crisis response training and update briefings to workers on a regular basis
  6. Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements
Establish appropriate protocols for managing potential and actual crisis situations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate resources for prompt and effective response to crisis situations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate crisis response training and update briefings to workers on a regular basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow-up crisis situations

  1. Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures
  2. Define debriefing procedures and implement routinely
  3. Provide opportunity for participation in review and evaluation of organisation responsiveness
  4. Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed
Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define debriefing procedures and implement routinely

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide opportunity for participation in review and evaluation of organisation responsiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Implement a framework for preventing crisis situations

1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context

1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations

1.3 Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel

1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility

1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations

2. Support staff in responding to a crisis

2.1 Establish appropriate protocols for managing potential and actual crisis situations

2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel

2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints

2.4 Allocate resources for prompt and effective response to crisis situations

2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis

2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements

3. Follow-up crisis situations

3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures

3.2 Define debriefing procedures and implement routinely

3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness

3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Implement a framework for preventing crisis situations

1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context

1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations

1.3 Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel

1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility

1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations

2. Support staff in responding to a crisis

2.1 Establish appropriate protocols for managing potential and actual crisis situations

2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel

2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints

2.4 Allocate resources for prompt and effective response to crisis situations

2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis

2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements

3. Follow-up crisis situations

3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures

3.2 Define debriefing procedures and implement routinely

3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness

3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed